Any Reason Returns
Thank you for ordering at Switch SFP Ltd – If however there is any problem or you are not entirely satisfied with your purchase, we are here to help.
Permitted product returns:
Unless you have a separate written agreement with Switch SFP Ltd, the return of hardware and software purchased from Switch SFP Ltd (collectively, "Product") is subject to specific manufacturer, publisher or distributor restrictions. Such suppliers may provide limited or no returns of Products. If the supplier accepts returns, you may return Product and Switch SFP Ltd will assist in its replacement, grant you a refund or credit against future purchases in an amount equal to the original purchase price and freight paid for the Product less any applicable restocking fees within 30 days or at Switch SFP Ltd’s sole discretion. You are responsible for shipping charges and risk of loss on all return shipments. If you fail to return Product within the applicable Return Policy period or if the Product does not meet the rights of return and processes under this Return Policy, the Product is considered accepted by you and not returnable.
Hardware: If permitted by the manufacturer's return policy, hardware, accessories, peripherals and parts may be returned if: 1) the packaging is unopened and still in the manufacturer's sealed package, and 2) returned within 60 days from the date of shipment.
Damage in transit
On rare occasions accidents may happen and unfortunately deliveries can be damaged in transit. Please notify us on receipt. We will issue an immediate replacement and arrange a pickup for the damaged goods.
Order discrepancies
All order discrepancies (shortages, mislabelled product or overages) must be reported to Switch SFP Ltd within 5 days of receipt of shipment.
Cancelled orders
You have 60 days to from date of delivery whereby if for any reason you change your mind about your purchase, simply return it to us in the original packaging for a full refund.
Faulty products
Every product sold by Switch SFP Ltd is protected by a lifetime warranty against manufacturing defects and material failures. Just give us a call and we’ll arrange a free of charge replacement. If you are unsure about a warranty or return please contact our sales team who will be happy to help.
Returns procedure
For all returns questions were here to help please contact our sales team on 01285 700 750 or mail us at sales@switchsfp.com