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For any questions please call 01285 700 750 or email
For any questions please call 01285 700 750 or email

Terms and Conditions


Important Information

Switch SFP Ltd are distributors of high quality compatible transceivers via our website selling directly to end users and also to resellers and trade accounts. We are a Limited Company registered in England and Wales company number 11349627 VAT number is 295 0994 56 and our registered office is:

Unit 9 Cirencester Office Park
Tetbury Road


Contracts of Sale

All contracts of sale made by Switch SFP Ltd shall be deemed to be governed by these terms and conditions, which shall prevail over any other terms, produced by the party ("the Customer") to whom Switch SFP Ltd is selling.

Cancellation of orders by business customers is only accepted at the discretion of Switch SFP Ltd. We cannot accept an order cancellation where goods are dispatched the same day as the order is placed. If a written order is placed with Switch SFP Ltd, a written cancellation is required. All orders are subject to acceptance by Switch SFP Ltd and to availability of goods ordered. Switch SFP Ltd reserves the right to refuse any order. 

Customers must accept that all details provided for the purchase of goods via our website are correct.

Customers must confirm the credit/debit card used to purchase goods is either their own or their Company's own and that they have authorisation to use it. Customers must ensure there are sufficient funds available to cover the cost of goods ordered. Switch SFP Ltd reserves the right to validate credit/debit card details prior to supply of goods.

Terms & Conditions of Sales

Orders placed over the phone, email and online will be subject to our full terms and conditions of sale available upon request. The information in this page is summarised to offer an overview of our terms.


Goods are invoiced at the price prevailing at time of order. Invoices will be subject to VAT, unless specifically indicated. Overnight delivery services will be invoiced at the rates shown on the website unless agreed otherwise.

Switch SFP Ltd reserves the right to change pricing where necessary.

Delivery, Title and Risk

Times and dates stated for delivery are estimations. Whilst every effort will be made to meet customer requirements, Switch SFP Ltd cannot accept liability for failure to deliver within the stated timescales.

If for any reason and in the unlikely event that Switch SFP Ltd is unable to deliver goods, the customer will be offered the opportunity to cancel the order or select alternative goods available.

Switch SFP Ltd cannot accept liability for damage or incomplete deliveries unless notified by the Customer within 3 days of delivery. The Customer is responsible for accepting delivery of goods.

Delivery has taken place once goods have been delivered to the Customer's given delivery address. At this point, all risk of loss, breakage and damage pass to the Customer. Title to the goods becomes the Customer's when payment has been received by Switch SFP Ltd in full.


Standard terms of payment for non-account holders are payable at the point of order. Other terms may be agreed at the discretion of Switch SFP Ltd and in written confirmation.

Product Specifications

Goods may be subject to minor variations in actual dimensions, specifications and quantities. In such a case, if the Customer does not wish to accept the alternative goods, they reserve the right to cancel the order and receive refunded payment for the goods. This is the responsibility of the Customer in these circumstances.

Trade Names and Trade Marks

Trade names and marks may not always be indicative of the actual manufacturer of a particular product and may be an indication of systems for general use and machines that may be associated with such products.

In the case of components, purchasers requiring a part to be manufactured by a particular manufacturer should check in advance of purchase to verify the identity of the component's actual manufacturer.

Warranties and Returns

Although Switch SFP Ltd is committed to providing customers with the highest possible quality of products and services, products may, on occasion, be found to be faulty or defective. In any such case, we offer the following facilities:

All goods supplied by Switch SFP Ltd are warranted to be generally free from any defect in workmanship and materials and fit for the purpose for which these goods would normally be used. If goods or services are purchased in the course of your business, these are excluded to the fullest extent permitted by law from all other express or implied terms or warranties.

All goods should be returned under a Switch SFP Ltd Returns Authorisation Number, which will be issued on request. If no return authorisation number is provided, no goods will be accepted for return. The number should be clearly marked on the outer packaging. 

Switch SFP Ltd reserve the right to accept returns at their discretion. If in the event of Switch SFP Ltd accepts the return for replacement or credit of unwanted products, these must be returned with Switch SFP Ltd's written agreement within 7 days of date of delivery. The goods must be in the original unopened packaging and in suitable condition. Goods returned in these circumstances will incur no charge. If the goods returned do not meet this criteria, they could be subject to a restocking fee of 15% - 30% of the sales value.

Switch SFP Ltd are here to advise you of the most appropriate method of delivery regarding returned goods, this is likely to be either by courier collection or by postal delivery direct to us. If a courier collection is arranged, it will be the responsibility of the Customer to be available to provide the goods in question. Customers are advised that goods returned should be sent via either recorded delivery, registered post or by courier, with sufficient insurance to cover the replacement value of the goods. Proof of postage will not be accepted as proof of delivery.

Switch SFP Ltd reserve the right to test for any alleged fault found with goods return for replacement or credit. All faults must be reported within 7 days of date of delivery.

On receipt of the returned product, Switch SFP Ltd will test it to verify the fault. If, following this procedure the product is found to be in good working order, we reserve the right to return the product to you.

All warranties will be rendered inapplicable if goods have been interfered with, altered or damaged in any way by the Customer or its agents, or if goods have not been used in accordance with manufacturer's instructions.

Switch SFP Ltd Liability

Switch SFP Ltd cannot accept any liability for consequential or indirect damage, for example loss of profit, goodwill or data or other financial loss not related to the price paid for the goods. All losses will be limited to the amount paid for the goods ordered.

Switch SFP Ltd liability for death or personal injury caused by negligence is not limited by this agreement.

Errors and Omissions

Although Switch SFP Ltd makes every effort to be accurate with the goods it represents on the website, it is unavoidable that errors and omissions will occur. Should this instance arise, Switch SFP Ltd will have the right to rescind the contract, even if payment has already been received. Switch SFP Ltd will, in this event, refund any monies paid by the Customer.


If there proves to be any clause or condition that is found to be invalid or unenforceable, that item may be removed from the Agreement without any influence on the validity of the remainder of the Agreement. Any such waiver must be in writing and agreed by Switch SFP Ltd.

Headings given are for ease of reference and do not affect the interpretation of the Agreement.

All terms and conditions contained in this Agreement will be subject to the jurisdiction of the English courts. Switch SFP Ltd reserves the right to amend the terms and condition contained in the Agreement at any time.